We are thrilled to announce that Retail Assist has once again achieved ISO 20000 accreditation, marking our 16th consecutive year of certification. This year’s achievement is particularly special as we passed the audit with a perfect 100% score – without a single opportunity for improvement (OFI) or non-conformities.
ISO 20000 is a globally recognised standard for IT service management, awarded for adhering to best practices and ITIL (Information Technology Infrastructure Library) compliance. When we first earned this accreditation in 2008, we became the first retail-focused service provider to do so. Since then, our team has embedded a culture of continuous improvement, ensuring consistent service quality and proactively solving problems across all our IT services and solutions.
This milestone reaffirms our commitment to excellence. As Managing Director Kevin Greathead explains:
“Achieving a flawless audit demonstrates our unwavering dedication to quality and client satisfaction. ISO 20000 reinforces our focus on efficient IT strategies that help our clients thrive.”
This isn’t just an accreditation for us; it’s a promise to our clients. By maintaining such high standards, we ensure that our clients receive the best-in-class IT services, allowing them to focus on their growth while we manage their critical IT functions. Our accreditation guarantees that we continue to provide seamless, reliable, and innovative solutions that are tailored to their business needs.
We also want to celebrate the hard work of our entire team in making this possible. From day one, every member of Retail Assist has contributed to upholding the rigorous standards that led to this achievement. A special shoutout goes to Camila Cotting, who recently took on the role of Head of Customer Assurance and Compliance. Her leadership has been instrumental in maintaining the high bar we set for ourselves.
“This accomplishment reflects the collective effort of everyone at Retail Assist. I’m proud to work with such a dedicated and talented team, and we’ll continue to uphold these standards to keep delivering the best for our clients, says Camila.”
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By achieving this unprecedented level of certification for 16 years, we are setting the benchmark in the retail IT services industry. We’re not just focused on maintaining excellence but on constantly evolving and pushing the boundaries of what we can deliver. Our aim is to continue driving innovation, efficiency, and success for our clients as we work toward even bigger milestones.
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