We’re thrilled to share that Retail Assist and Barron McCann have won Technology Vendor of the Year (UK) at the 2025 RTIH Innovation Awards. The recognition celebrates our partnership with Papa Johns UK, which has transformed the way technology is supported across more than 400 stores and helped improve reliability, speed and service for franchisees nationwide. This achievement is a reflection of the incredible teamwork across our businesses and the strong collaboration with our partners and customers.
The award celebrates technology providers that have delivered exceptional innovation, measurable results and long-term business impact. Retail Assist and Barron McCann were recognised for their unified, data-driven support model that has revolutionised how Papa Johns manages technology across more than 400 UK stores.
The award highlights the collective effort of our teams who work tirelessly behind the scenes to keep technology running smoothly for our customers. Together, we’ve achieved:
- Average call response times of just 20 seconds across 14,000+ incidents
- 92% SLA adherence for critical on-site support
- Significant reductions in store downtime and escalations
- A measurable boost in franchisee confidence and satisfaction
“This award is a testament to what can be achieved when technology providers and retailers truly work as partners,” said Kieran Bowden, Chief Commercial Officer at Retail Assist. “Together with Retail Assist, we’ve proven that when service is seamless and data-driven, it becomes a catalyst for growth, not just maintenance.”
Retail Assist and Barron McCann continue to play a key role in helping Papa Johns deliver a reliable, scalable and data-led technology environment that allows franchisees to focus on what matters most: their customers. This win underscores the growing strength of the Retail Assist and Barron McCann partnership, combining end-to-end IT services and retail systems expertise to help brands simplify, secure and scale their operations.
This win is as much about our people as it is about our technology. Every member of our helpdesk, engineering and customer success teams plays a vital role in keeping businesses running and customers happy. Their hard work, collaboration and commitment to doing things the right way are what make achievements like this possible.
We’re incredibly proud of this recognition and grateful to Papa Johns UK for their continued trust and partnership. Most of all, we’re proud of our teams, across both Retail Assist and Barron McCann, for setting a new benchmark in retail technology support.
About Retail Assist and Barron McCann
Together, Retail Assist and Barron McCann deliver unified IT services and technology solutions that drive performance, reliability and innovation for some of the UK’s best-known retail and hospitality brands. Their joint mission is to help businesses operate seamlessly and grow with confidence.
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