Leading Restaurant Chain Upgrades 1,600 POS Systems and Improves Service Performance with Barron McCann

The restaurant group operates a large network of restaurants across the UK and Ireland, relying on POS systems and in-store technology to support daily operations and customer service. The business needed an IT partner that could help modernise its in-store technology while consolidating support services.

A key requirement was ensuring a smooth transition from the previous provider without disrupting restaurant operations. At the same time, the business needed to upgrade its POS estate and improve service responsiveness across hundreds of locations.

Barron McCann delivered a comprehensive technology upgrade and support model across the restaurant estate. This included the migration of POS and IT hardware maintenance to a four-hour fix service, providing nationwide support coverage seven days a week.

To modernise the in-store technology environment, Barron McCann staged, configured and deployed 1,600 POS systems, including the rollout of new P2PE chip and pin devices to ensure PCI compliance. Additional upgrades were also carried out across back-office systems, printers and kitchen technology to support day-to-day restaurant operations.

Barron McCann successfully transitioned the restaurant group to the new support model within a 10-week period, ensuring minimal disruption to business operations. Despite experiencing double the expected call volume, the new service model consistently achieved 90%+ SLA within a four-hour window.

The upgraded infrastructure and improved support model delivered faster issue resolution, greater reliability across the POS estate and a better experience for restaurant staff, while also improving cost efficiency compared with the previous provider.