Multinational Travel Retailer Improves POS Availability and Service Performance Across 2,000 Stores

Operating across airport environments where customers are often time-constrained, the retailer relies heavily on POS systems to support fast and efficient transactions. Ensuring these systems remain highly available throughout extended trading hours is essential to delivering a positive customer experience.

The retailer required a service partner capable of delivering higher service levels while ensuring a smooth transition from the existing provider, with minimal disruption to store operations.

Barron McCann transitioned the support of the retailer’s store-based POS hardware from the previous service provider. Using its logistics network and nationwide field engineering capabilities, Barron McCann implemented a responsive maintenance and support model designed to meet strict service requirements.

Through detailed planning and coordinated service migration, Barron McCann ensured that support coverage and rapid response SLAs were delivered consistently across the retailer’s store network.

The transition to Barron McCann delivered immediate improvements in service performance. The retailer achieved 95% SLA against a 90% target, providing more reliable POS system support across its store estate.

The improved service model reduced the need for internal teams to manage service issues, allowing staff to focus on core operational priorities while maintaining reliable in-store technology for customers.