Barron McCann Shortlisted for Customer Service Award at the Supply Chain Excellence Awards
We are thrilled to announce that Barron McCann is a finalist in the Customer Service Award at the Supply Chain Excellence Awards. This recognition demonstrates our commitment to delivering exceptional service to our customers across the UK and Europe.
The Supply Chain Excellence Awards are in their 29th year and pride themselves on setting the standard for best practices across European supply chain management. This prestigious event brings together some of the industry’s most recognised names, including major retailers and brands such as Coca-Cola, Marks and Spencer, Jaguar Land Rover, NHS and more.
Setting the standards for European Supply Chain Excellence
The Customer Service Award recognises companies setting the standard in delivering exceptional customer experiences through multiple channels. This category acknowledges companies that strive to exceed customer expectations by implementing industry-leading service standards and innovating their customer experience capabilities.
At Barron McCann, we’ve built a logistics model where every part shipped is a promise kept. Every shipment, every system, and every process is designed to support one thing: exceptional service. Over the past twelve months, our Supply Chain Team has worked closely with our customers, partners, and teams to innovate and enhance the service we deliver to our customer sites across Europe.
Key achievements include 98.7% of service part requests fulfilled within the agreed Service Level Agreement (SLA) and over 60% reuse of returned parts through repair and QA.
Thank you to our Customers and Teams
Grant Lawless, Supply Chain Director, said,
“We are honoured to be named finalists alongside industry leaders who are committed to raising the standards of service across the logistics industry. I am incredibly proud of our team’s hard work and commitment to delivering exceptional service to our customers. Being shortlisted for this award is not only recognition of their dedication and expertise but a reflection of the collaborative spirit and commitment shown by every colleague across Barron McCann.”
The awards ceremony will take place on the 6th of November at Grosvenor House.
View the full shortlist here: https://www.supplychainexcellenceawards.com/2025-shortlist
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